Warranty and Returns Policy
Satisfied or refunded
At Royal Dent, customer satisfaction is our top priority and we stand behind our products with confidence. Our website features a vast selection of products from trusted manufacturers worldwide, with whom we have long-standing collaborations to ensure that we offer you the best quality, service, selection, and price.
30-day Return Warranty
If you receive a defective or damaged item, or the wrong size or product, you can contact us within 30 days of receiving it to request a return.
Our customer service number is +1(917)732-9001
Email is: sales@royaldentisrael.com
All returns must have a return authorization to qualify for a refund or exchange. We will cover the cost of return shipping if it's our error. Please make sure to return the product in the same condition as it was received and in the original packaging. Once we receive and process the returned item, we will notify you of your refund through email or phone call.
If you choose to call us, please have your order number readily available.
Please note that if you refuse to claim your shipped order or it's returned undeliverable, you will be responsible for the original shipping charges incurred and return charges. To qualify for a refund or exchange, all returns must have a return authorization.
For returned items or items for exchange, we will need 2-4 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below:
Paypal account refunds: | up to 48 hours |
Credit card refunds: | 14 business days |
Address for returns:
59 haAvoda st, Ashdod,
7706300, Israel
+972586100500
attn: Gayane Vartanyan