Warranty and Returns Policy

Satisfied or refunded
At Royal Dent, customer satisfaction is our top priority and we stand behind our products with confidence. Our website features a vast selection of products from trusted manufacturers worldwide, with whom we have long-standing collaborations to ensure that we offer you the best quality, service, selection, and price.

Our dedicated Quality Assurance Team inspects every item we sell before shipping it to you, so you can be sure that you're getting genuine, high-quality products that meet our rigorous standards. And should you ever have any issues with your purchase, our customer service team is always here to help you. We can easily arrange an exchange for you if you're not satisfied. Our support team is here for you!

In the rare event that a manufacturer declines to guarantee the quality and safety of a product, we will step in and cover it for you. If you're not satisfied with a product you've purchased from our shop, we'll provide you with a prepaid shipping label for return and arrange for a full reimbursement or replacement, whichever you prefer. You can trust that there will be no charges to you at any time.

30-day Return Warranty
If you receive a defective or damaged item, or the wrong size or product, you can contact us within 30 days of receiving it to request a return.
Our customer service number is +1(917)732-9001
Email is: sales@royaldentisrael.com
All returns must have a return authorization to qualify for a refund or exchange. We will cover the cost of return shipping if it's our error. Please make sure to return the product in the same condition as it was received and in the original packaging. Once we receive and process the returned item, we will notify you of your refund through email or phone call.
If you choose to call us, please have your order number readily available.

Please note that if you refuse to claim your shipped order or it's returned undeliverable, you will be responsible for the original shipping charges incurred and return charges. To qualify for a refund or exchange, all returns must have a return authorization.

For returned items or items for exchange, we will need 2-4 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below:

Paypal account refunds:	up to 48 hours
Credit card refunds:	14 business days

Address for returns:
59 haAvoda st, Ashdod,
7706300, Israel
+972586100500
attn: Gayane Vartanyan

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